ICG Unified Voice
Business calling. Phones included.
Bring your business calls together with cloud phone service, included standard desk phones, and calling apps for the office and beyond. ICG coordinates your transition and provides ongoing support.
Is your phone system holding your business back?
Missed calls, confusing bills, and outdated equipment create daily frustrations. Your business deserves a better connection.
Missed customer calls
Unanswered calls can mean lost opportunities.
Confusing phone bills
Unexpected charges make costs difficult to manage.
Outdated phone system
Aging equipment adds maintenance and replacement costs.
Staff tied to desks
Business calls need to reach staff beyond the office.
Missed customer calls
Unanswered calls can mean lost opportunities.
Confusing phone bills
Unexpected charges make costs difficult to manage.
Outdated phone system
Aging equipment adds maintenance and replacement costs.
Outdated phone system
Aging equipment adds maintenance and replacement costs.
Difficult user changes
Adding staff or updating extensions takes too much effort.
Disconnected Locations
Separate systems make teamwork more difficult.
Missed Customer Calls
Unanswered calls can mean lost opportunities.
Frustrating call routing
Customers struggle to reach the right person.
Frustrating call routing
Customers struggle to reach the right person.
Disconnected locations
Separate systems make teamwork more difficult.
Difficult user changes
Adding staff or updating extensions takes too much effort.
Too many support contacts
Resolving issues means chasing multiple providers.
Frustrating call routing
Customers struggle to reach the right person.
Disconnected locations
Separate systems make teamwork more difficult.
Staff tied to desks
Business calls need to reach staff beyond the office.
Difficult user changes
Adding staff or updating extensions takes too much effort.
Too many support contacts
Resolving issues means chasing multiple providers.
Frustating Call Routing
Customers struggle to reach the right person.
Confusing phone bills
Unexpected charges make costs difficult to manage.
Frustrating call routing
Customers struggle to reach the right person.
Our approach
Better business calling in four steps
A planned transition, practical training, and ongoing support from your ICG team.
01
Review & Plan
Review your current service, business numbers, staff needs, and network readiness.
02
Configure & Transition
Set up phones and call routing, test calling, and coordinate eligible number transfers.
03
Train & Launch
Prepare your staff to use their phones, calling apps, and voicemail.
04
Support & Adapt
Contact ICG for everyday assistance, new users, and routine service changes.
Everything your team needs for better business calling
Cloud phone service, included standard phones, and ICG support—brought together around the way your business works.
Cloud Hosted Phone Service
Modern business calling without an onsite PBX server to purchase and maintain.
Standard Phones Included
Equip your staff with standard desk phones, with models and equipment terms confirmed in your proposal.
Calling Beyond the Office
Make and receive business calls through supported mobile, desktop, and web apps.
Call Routing & Voicemail
Connect callers with the right staff through business hours, departmental routing, transfers, and voicemail.
ICG Support & User Administration
One familiar team for everyday voice assistance, new users, and routine service changes.
Coordinated Setup & Training
A planned deployment, eligible number transfer coordination, and initial training to help staff get started.
Better connections for your staff and customers
Less upfront equipment expense
Included standard desk phones help reduce the cost of replacing your business phone system.
More freedom to work
Keep business calls within reach through supported apps, whether staff are at the office or working remotely.
A smoother caller experience
Help customers reach the right person with clear departmental routing, business hours, and voicemail.
One familiar support team
Contact ICG for everyday voice assistance and user changes, with specialist resources coordinated behind the scenes.
Start with a phone service review
Know your options before you switch
What to share:
A recent phone bill, approximate user count, and contract renewal date.
What to consider:
Your current costs, calling needs, equipment, and opportunities to simplify.
What we review
Your service, business numbers, locations, call routing, and transition requirements.
What you receive
A clear proposal outlining recommended service, included phones, and applicable costs.
One-page overview for your leadership
Explore ICG Unified Voice in one page, including standard phones, calling apps, ICG support, and our planned transition process. Download the overview to share with your leadership team.
Let’s review your current phone service and explore a simpler way to connect your staff and customers—with standard phones included and support from ICG.
"ICG gave us confidence and clarity during a time of chaos. We've never looked back."
- Legal Firm, Miami
Ready for better business calling?
Let’s review your current phone service and explore a simpler way to connect your staff and customers—with standard phones included and support from ICG.
Ready for an IT partner who delivers?
We're here to bring stability, security, and strategic IT vision to your business. Most clients stay with us 10+ years let's see why.
"ICG gave us confidence and clarity during a time of chaos. We've never looked back."
- Legal Firm, Miami
Download Our IT Readiness Checklist
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