Our Story

From ERP Beginnings to Modern IT Peace of Mind.

Our Story

From ERP Beginnings to Modern IT Peace of Mind.

Year
Founded ICG
1977

In 1977, Alberto J. Gross founded ICG to help businesses get more from their technology. Back then, it meant building custom ERP applications on IBM systems. Two decades later, when off-the-shelf ERP became dominant, ICG faced a crossroads.

Year
ICG Reinvention
1997
Pivoted to Managed Services

Instead of fading away, we reinvented ourselves. After testing multiple business models, we doubled down on Managed Services. It was a gruelling shift full of false starts, setbacks, and hard decisions. But it worked. Today, that decision powers the stable, secure, and modern IT environments our clients rely on.

Year
2026

Named Top Cloud Managed Services Provider by CIOReview Magazine

Today
We built a stable, secure, and modern IT environment clients trust.

What we do  & why it matters

We keep your IT stable, secure, and modern so your people can do their best work.
ICG works with
Owners
Managing Partners
IT leaders in
Legal
Healthcare
Finance
Construction
Professional Services
We Eliminate Headaches of
Slow, unpredictable systems
Security gaps that create risk
Vendors who don't understand your business
Instead you will get
Fewer fires and clearer priorities
Fast, human support from senior engineers
A predictable, flat-fee cloud model
We exist to stabilize, standardize, and modernize our clients’ IT so their people can focus on what matters most.
We’re raising the bar for MSPs by replacing call-center chaos with dedicated, people-first partnerships where security is usable, compliance is routine, and IT finally becomes invisible.

Why clients choose ICG

Clients describe us as an extension of their team,
not a call center.
The SSM™ Framework
Stabilize → Standardize → Modernize
Dedicated North America–based team
Who understands your business
30 Days - Azure migrations
with compliance-ready controls
Fast, senior-engineer support
Never a queue
24/7 SOC monitoring
& Proactive reporting
15 + years of Long-term trust
Clients stay 15+ years on average
1. Top Leadership
2. Client Relations Leadership
3. Technical Service Leader
Top Leadership
Experts Who Deliver, Not Just Manage
At ICG, you don’t get routed through a call center. You get a dedicated team of senior experts who’ve spent decades in the fielddesigning, securing, and modernizing IT for businesses like yours. Each leader not only brings deep technical expertise, but also takes ownership of client outcomes. That’s why so many of our partnerships last 15+ years.
Eduardo A. Gross
President & Visionary

Since 1997, Eduardo has led ICG’s transformation into a Managed Services powerhouse. Under his leadership, services revenue has grown 650%+, and clients stay for decades. His focus: ensuring every partnership feels like an extension of the client’s team not a vendor relationship.

Daniel Arcelo
COO & EOS® Integrator

Daniel ensures operational alignment across every department, so clients experience seamless IT transitions without disruption. With 20+ years in IT and deep expertise in Azure and Microsoft 365, he’s led dozens of smooth cloud migrations always with compliance and stability at the core.

Louis Vargas
Director of Service Delivery

Louis leads our Service Desk and NOC operations, bringing over a decade of experience managing national MSP teams. His mission: proactive support that prevents fires before they start. Clients know him as the reason their IT feels predictable, fast, and stress-free.

Steven Jimenez
Director of Strategic Services

With 25+ years in the MSP industry, Steven designs IT strategies that keep clients secure, compliant, and future-ready. He’s guided national teams and now ensures ICG clients benefit from forward-looking roadmaps not just reactive fixes.

Client Relations Leadership
Our vCIOs and Client Advocates act as strategic partners, not ticket-takers. They align IT decisions with business goals, ensuring technology drives outcomes:
Nelson Roque
Enterprise vCIO & Business Consultant
Bridges business and IT strategy so innovation translates into measurable growth. Known for his integrity and collaborative approach.
Eddie Padron
vCIO & Client Relationship Manager
8+ years in managed services, Eddie ensures IT always aligns with client business needs. Former college baseball player, he brings the same team-first mindset to every partnership.
Elisa Ebersole
Controller
25+ years at ICG. Modernized our financial systems and cloud integrations, ensuring clients benefit from transparent, efficient processes. Known for precision and accountability.
Brenda Goodman
Client Advocate
20+ years of operational experience in IT and legal services. Ensures technical resources are dispatched quickly and projects stay on track.
Krysta Riefkohl
Technology Alignment Manager
Certified in Azure Fundamentals, Krysta translates technical complexity into practical next steps. Clients know her for clarity and humor.
Technical Service Leaders
Our technical managers don’t just supervise—they’re hands-on experts ensuring uptime, security, and smooth delivery every day.
Hector Alcantara
NSOC Manager
20 years of experience building high-reliability security operations. Calm under pressure, ensures consistent outcomes even during critical events.
Luis Roldan
Service Desk Manager
20+ years in IT support and service management. Known for leading responsive, solutions-focused teams that resolve client issues fast.
Trusted by

Organizations across the Americas

Results our clients share
• Secure Azure migrations—done right
• Proactive security that reduces downtime
• Fast response & recovery when it matters most
Recognition
Direct Microsoft Cloud Solution Provider.
Partnerships
Direct Microsoft Cloud Solution Provider.
Schedule a consultation today. We’ll assess your environment and map your custom SSM™ plan so your IT stops being a headache and starts being an advantage.
"ICG gave us confidence and clarity during a time of chaos. We've never looked back."
- Legal Firm, Miami
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