Your IT Team’s Secret Weapon, Without the Overhead.
ICG integrates seamlessly with your staff, adding 24/7 NOC & SOC coverage, tier-2/3 expertise, and a co-management model that adds capacity, skills, and calm—so your team can deliver like an enterprise IT department.
Named North America–based engineers
24/7 SOC & escalation
Strategic vCIO services
Flexible licensing
Is Your IT Team Stretched Too Thin?
When staff juggle urgent tickets, projects, and midnight alerts, things slip—and the business pays.
Overloaded help desk
Tickets pile up, users get frustrated
Skills gaps
Cloud, security, and compliance issues left unresolved
After-hours coverage
No backup when critical alerts strike at 2 a.m.
Tool sprawl
Multiple consoles, no single source of truth
Overloaded help desk
Tickets pile up, users get frustrated
Skills gaps
Cloud, security, and compliance issues left unresolved
After-hours coverage
No backup when critical alerts strike at 2 a.m.
Tool sprawl
Multiple consoles, no single source of truth
Overloaded help desk
Tickets pile up, users get frustrated
Skills gaps
Cloud, security, and compliance issues left unresolved
After-hours coverage
No backup when critical alerts strike at 2 a.m.
Tool sprawl
Multiple consoles, no single source of truth
Tool sprawl
Multiple consoles, no single source of truth
Cost uncertainty
Overtime and agency fees draining budgets
Overloaded help desk
Tickets pile up, users get frustrated
Skills gaps
Cloud, security, and compliance issues left unresolved
Tool sprawl
Multiple consoles, no single source of truth
Cost uncertainty
Overtime and agency fees draining budgets
Overloaded help desk
Tickets pile up, users get frustrated
Skills gaps
Cloud, security, and compliance issues left unresolved
Tool sprawl
Multiple consoles, no single source of truth
Cost uncertainty
Overtime and agency fees draining budgets
Overloaded help desk
Tickets pile up, users get frustrated
Skills gaps
Cloud, security, and compliance issues left unresolved
Solution
The Co-IT Lifecycle
A proven collaboration model—refined with dozens of internal IT teams
We don’t just drop in extra hands. Our four-phase framework is the result of a decade of co-managing IT with fast-growth companies like yours.
01
Align & Plan
Kickoff workshop; shared RACI (who does what), escalation paths, change windows, 90-day priorities
02
Integrate & Deploy
We provide you with ticketing and alert systems, shared queues & documentation channels
03
Collaborate & Execute
Joint support, co-managed projects (Microsoft 365, Entra ID/Azure AD, Intune, Azure/AVD), incident response, after-hours maintenance
04
Optimize & Scale
Monthly scorecards, vCIO/TAM reviews, capacity & cost planning, roadmap execution
We apply our SSM™ baselines (Stabilize → Standardize → Modernize) across backups, MFA/Conditional Access, Intune/Device posture, Microsoft Defender, and AVD so joint work is predictable, secure, and fast.
What You Get
Your IT Team—Supercharged.
01
Tier-2/3 escalation
Expert backup for complex network, Microsoft cloud, server, and security issues
02
Service desk overflow / after-hours
Named engineers who know your users and apps
03
24/7 monitoring
Threats contained before they spread—your sleep stays uninterrupted
04
Password management
Vaulting, rotation, and compliance logs at your fingertips
05
Email protection & backup
Always-on continuity and Office 365 snapshots
06
24/7 NOC
Monitoring, patching, backup verification, health checks and automated remediation
07
24/7 SOC (SentinelOne EDR)
Threat hunting, rapid isolation, incident notifications; optional Microsoft Sentinel SIEM
08
vCIO strategic services
Quarterly roadmap sessions that keep you aligned with business goals
09
Awareness training + dark-web scans
Reduce human risk with phishing simulations and credential checks
Why ICG
Not Contractors. Not Temps. A True IT Partner.
Challenge
Staff turnover
Tool silos
After-hours incidents
Cost unpredictability
Strategic delays
Security depth
Cloud execution
Staffing Contractors
High churn, knowledge gaps
Multiple vendors, fractured data
Escalations left uncovered
Overtime & agency markups
Staff firefighting
Tool installs only
Limited Azure skills
ICG Co-IT Advantage
Named, certified North America–based engineers who stay with your account
Single pane of glass: ticketing, monitoring & reporting
24/7 SOC + shared on-call rotations
One flat monthly fee—no overtime surprises
Embedded vCIO & TAM guidance that moves projects forward
SSM™ baselines + SentinelOne EDR (24/7 SOC) + tested backups
Azure/AVD/M365 experts, Direct CSP billing & escalation
How We Split Responsibilities (Example)
Area
Service desk (Tier-1)
Escalations (Tier-2/3)
Patch & backup policy
Endpoint security (EDR/SOC)
Projects / rollouts
Vendor mgmt/licensing
Reporting / roadmap
Internal IT
Primary
Shared
Approve
Oversight
Lead or co-lead
Approve/budget
Participate
ICG (Co-IT)
Overflow / after-hours
Primary for defined domains (Intune, AVD, Entra ID, Azure)
Operate & report
Operate (SentinelOne + 24/7 SOC)
Co-lead or lead (by project)
Recommend/execute (Direct CSP)
Produce & present (vCIO/TAM)
We finalize the RACI with your team during onboarding.
Onboarding Timeline ( Typical )
Week 1
Alignment workshop; RACI; access; tool integration
Weeks 2–3
SSM™ baselines (documentation); tools implementation, training, shared queues live
Weeks 4–6
Priority projects kick off (e.g., Azure, Office 365, AVD, Autopilot, Zero Trust, etc.)
Ongoing
Joint ops reviews, roadmap updates, continuous improvements
VMware to Azure, with 200+ employees supported
The organization:
Tropic Supply, Inc.
“Over the past 16 years, ICG has done an amazing job helping us manage our IT—from on-prem VMware to Azure—and providing excellent help desk support to our 200+ employees.”
The Co-Managed IT One-Pager.
See how ICG extends your in-house IT: engagement model, service matrix, and cost overview—perfect for gaining internal approval.
We're here to bring stability, security, and strategic IT vision to your business. Most clients stay with us 10+ years let's see why.
"ICG gave us confidence and clarity during a time of chaos. We've never looked back."
- Legal Firm, Miami
Kick Off Next Quarter with an IT Team That’s Finally in Control.
Let’s co-manage your IT environment—bringing expertise, 24/7 monitoring, and strategic guidance without the overhead.
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