All Your IT. One Partner. Zero Headaches.
Stop juggling vendors and surprise invoices. ICG delivers fully managed IT—help desk, cloud, security, compliance, and recovery—under one predictable monthly plan.
Microsoft 365 • Azure • Azure Virtual Desktop • Intune • Entra ID/Azure AD
Named North America–based team
Direct CSP (no middleman)
Flat, transparent pricing
End-to-End coverage
Tired of Playing IT Traffic Cop?
Every extra vendor means more invoices, more finger-pointing, and more gaps in coverage.
No accountability
Nobody owning issues end-to-end
Hidden fees
“Project” charges that blow up budgets
Inconsistent response
Different providers, different priorities
Coverage gaps
Security, backup, or compliance slipping through
No accountability
Nobody owning issues end-to-end
Hidden fees
“Project” charges that blow up budgets
Inconsistent response
Different providers, different priorities
Vendor overload
Too many contracts, too much coordination
Hidden fees
“Project” charges that blow up budgets
Inconsistent response
Different providers, different priorities
Inconsistent response
Different providers, different priorities
Coverage gaps
Security, backup, or compliance slipping through
Coverage gaps
Security, backup, or compliance slipping through
No accountability
Nobody owning issues end-to-end
Vendor overload
Too many contracts, too much coordination
Hidden fees
“Project” charges that blow up budgets
Coverage gaps
Security, backup, or compliance slipping through
Hidden fees
“Project” charges that blow up budgets
Vendor overload
Too many contracts, too much coordination
Hidden fees
“Project” charges that blow up budgets
Coverage gaps
Security, backup, or compliance slipping through
No accountability
Nobody owning issues end-to-end
Vendor overload
Too many contracts, too much coordination
Hidden fees
“Project” charges that blow up budgets
Solution
Our Turnkey IT Engagement Model
IT That Just Works—From Day One.
We consolidate every IT service under one roof. No more silos, no more chaos—just one team accountable for keeping your business running.
01
Onboarding & Discovery
Full environment audit, access & documentation, and a business-alignment workshop to define priorities and success metrics.
02
Design & Integration
Solution architecture, standard baselines (SSM™: Stabilize → Standardize → Modernize), tool deployment, and your named team assignment.
03
Operations & Support
Service desk, 24/7 NOC (monitoring/patching/backup checks), 24/7 SOC (SentinelOne EDR threat hunting & isolation), cloud ops for Azure/AVD/M365, compliance oversight.
04
Continuous Improvement
Monthly health & cost summaries, quarterly vCIO/TAM roadmaps, and annual planning—so IT keeps pace with the business.
What you get
Everything IT—one partner, one invoice.
01
Service Desk & Co-IT Support
Fast end-user help + Tier-2/3 backup for your admins
02
24/7 NOC
Monitoring, automated patching, backup verification, health checks
03
24/7 SOC (SentinelOne EDR)
Threat hunting, rapid isolation, incident notifications; optional Microsoft Sentinel SIEM
04
Microsoft Cloud Migration & Ops
Azure servers/data, Azure Virtual Desktop, Microsoft 365, Intune, Conditional Access, Defender
05
Cybersecurity & Compliance
Zero-trust policies, dark-web monitoring, SAT/phishing, vCIO/risk services, audit readiness
06
Backup & Recovery
Microsoft 365 backups, tested restores, recovery runbooks
07
Strategic & vCIO Services
Quarterly roadmaps, budget planning, and Design Desk (sizing, quotes, renewals, asset/warranty tracking)
08
Flat-Fee Cloud
Predictable billing
Why ICG
One Partner. One Price. Zero Finger-Pointing.
Challenge
Separate contracts & invoices
Fragmented handoffs
Hidden project fees
Disparate reporting
Limited cloud/security depth
Multi-Vendor Chaos
Billing confusion
Finger-pointing
Budget overruns
Incomplete metrics
Slow modernizations
ICG Turnkey Advantage
One transparent monthly invoice
Single point of accountability
Predictable flat fees
Unified reporting across all IT KPIs
Azure/AVD/M365 experts, Direct CSP escalation, 24/7 SOC
From migration to day-to-day excellence
The organization:
ICO Uniforms
“As the complexity of managing our growing company's IT systems continued to increase… we selected ICGI as our IT partner. From the initial cloud migration, to strategic consultation around key growth initiatives, to the day-to-day help desk support, ICGI has exceeded our expectations and has become a critical component of the continued success of our business.”
Frequently Asked Questions
How do you keep us secure?
Layered controls from day one: Email & Web protection, MFA/Conditional Access, Intune baselines, Microsoft Defender, SentinelOne EDR with 24/7 SOC, and tested backups to name a few.
What about cloud costs?
We run flat-fee cloud for predictability and add budgets/alerts, rightsizing, and recurring cost reviews.
Can you support remote/hybrid users?
Yes—Azure Virtual Desktop provides a consistent Windows experience anywhere.
Do you handle compliance?
We align controls and evidence for frameworks like HIPAA, NIST, SOC 2—with vCISO/risk services as needed.
Still have questions?
We have a dedicated team who can help you to clear your doubts.
The Turnkey IT One-Pager.
A concise overview of our all-inclusive IT package—perfect for CFOs and board approval.
We're here to bring stability, security, and strategic IT vision to your business. Most clients stay with us 10+ years let's see why.
"ICG gave us confidence and clarity during a time of chaos. We've never looked back."
- Legal Firm, Miami
Ready for True IT Peace of Mind?
With ICG, every aspect of your IT is covered—predictably, transparently, and with one team accountable for results.
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