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ICG provides managed IT services, cybersecurity, Microsoft Cloud solutions, and compliance-focused support for businesses that need secure, reliable, and well-managed technology. We help organizations reduce risk, modernize infrastructure, support end users, and align IT with business goals.

ICG works primarily with small and midsize businesses, especially organizations in healthcare, legal, financial services, construction, and other professional industries that depend on secure, dependable IT and compliance-minded support.

ICG is different because we combine a people-first support model with a proven process for improving IT environments over time. Our SSM Framework helps clients stabilize, standardize, and modernize their technology with less disruption and better long-term outcomes. Rather than starting with a bare-minimum onboarding approach, ICG delivers a more complete turnkey onboarding process that helps clients begin with a stronger, more secure, and better-supported IT foundation. Clients also value our dedicated North America-based team, access to tenured, cross-trained, and certified engineers, 24/7 SOC monitoring, and deep Microsoft Azure expertise.

ICG is both. We provide ongoing managed IT and cybersecurity services, while also helping clients with consulting, assessments, project work, cloud migrations, and strategic IT planning.

Clients choose ICG because they want more than reactive support. They want a provider that can strengthen their environment, support their users, improve security, and provide a clear path forward. Many clients describe ICG as an extension of their team rather than a call center.

ICG helps businesses strengthen cybersecurity by identifying vulnerabilities, improving security controls, reducing attack surface, and implementing layered protections across users, devices, networks, cloud systems, and email.

Common gaps include weak identity and access controls, lack of multifactor authentication, misconfigured cloud environments, insufficient endpoint protection, poor patching, outdated policies, and limited visibility into threats and user activity.

Yes. ICG helps reduce ransomware risk through layered cybersecurity measures such as identity protection, email security, endpoint protection, firewall security, patch management, monitoring, managed detection and response, and user security awareness.

Yes. ICG provides ongoing cybersecurity services that can include security monitoring, endpoint protection, email security, policy enforcement, vulnerability management, security awareness training, and strategic guidance to help businesses continuously improve their security posture.

Yes. ICG offers 24/7 SOC monitoring as part of its cybersecurity services, helping clients improve visibility, detect threats faster, and respond more effectively.

Yes. ICG's primary cloud focus is Microsoft Azure, and as a Direct Cloud Solution Provider, we help clients migrate, secure, optimize, and support Azure environments. We can also support other platforms such as AWS, VMware, and hybrid infrastructure when those technologies are part of the client's environment.

A hybrid IT environment combines on-premise infrastructure with cloud-based systems. This approach offers flexibility, but it also introduces complexity that must be managed carefully to maintain security, performance, and visibility.

ICG evaluates current systems, identifies inefficiencies, and recommends practical improvements that enhance performance, improve reliability, strengthen security, and reduce unnecessary complexity or cost.

Yes. ICG helps businesses plan, execute, and support Microsoft 365 and Azure migrations, including user transitions, server and workload migrations, cloud infrastructure deployment, security configuration, and post-migration support.

ICG uses a structured process designed to minimize disruption and create a more complete, supportable environment from the start. Rather than moving only the bare minimum, ICG focuses on delivering a turnkey solution that helps clients transition smoothly while improving security, standardization, and long-term supportability.

Identity is one of the most common entry points for cyberattacks. If user accounts, permissions, or administrative access are not properly secured, attackers can gain access to systems, data, and cloud environments without needing to breach a traditional perimeter.

Yes. ICG helps organizations improve identity security by strengthening access controls, enforcing multifactor authentication, reviewing permissions, securing administrative accounts, and reducing unnecessary access across systems.

Yes. ICG supports both traditional Active Directory and Microsoft Entra ID environments, helping clients improve security, reduce misconfigurations, and better manage user access across on-premise and cloud systems.

Yes. ICG helps businesses secure Microsoft 365 environments by improving identity controls, hardening administrative access, enforcing MFA, applying conditional access policies, and reducing unnecessary exposure across user and admin accounts.

Yes. ICG helps organizations strengthen the technical and operational controls that support compliance efforts for requirements such as HIPAA, SOC 2 readiness, cyber insurance expectations, and other industry-specific security standards.

A security assessment is a structured review of an organization's IT environment designed to identify vulnerabilities, risks, control gaps, and opportunities for improvement. It helps leadership understand where the biggest risks exist and what actions should come next.

At a minimum, companies should perform security assessments annually. More frequent reviews are recommended when there are major changes to systems, staffing, cloud environments, compliance obligations, or threat exposure.

Yes. ICG helps businesses identify and address the technical controls commonly expected by cyber insurance carriers, such as MFA, endpoint protection, email security, backup practices, access control, and security monitoring.

ICG helps clients prepare for compliance and strengthen the controls that support audits and assessments, but ICG is not positioned as a formal certification body or external auditor.

Yes. ICG provides ongoing managed IT services, cybersecurity support, Microsoft Cloud management, project services, and strategic guidance. We aim to serve as a long-term technology partner, not just a one-time consultant.

ICG provides end-user support, server and infrastructure support, Microsoft 365 and Azure support, cybersecurity support, project services, and strategic IT guidance. The goal is to keep client environments secure, stable, and productive.

ICG is built around responsive service and a dedicated North America-based team. Clients value having support backed by tenured, cross-trained, and certified engineers who understand their environment and provide continuity over time, rather than a generic call center experience.

Yes. ICG can work alongside internal IT staff by providing specialized expertise, additional capacity, project assistance, cybersecurity guidance, cloud support, and escalated technical resources.

Strong IT support improves uptime, reduces employee frustration, strengthens security, supports growth, and helps leadership avoid costly disruptions. Good IT should make the business more efficient, secure, and resilient.

Small and midsize businesses are frequent targets because attackers know they often have fewer internal resources and weaker controls than large enterprises. Effective cybersecurity helps protect operations, finances, reputation, and customer trust.

Initial insights can often be identified quickly during discovery and assessment. Timelines for remediation, optimization, or migration depend on the size and complexity of the environment, but ICG focuses on practical priorities that deliver meaningful progress as early as possible.

Yes. ICG helps businesses navigate growth, acquisitions, infrastructure changes, cloud adoption, security requirements, and evolving support needs with a structured and scalable approach.

The first step is usually a discovery conversation to understand the organization's current environment, business goals, challenges, and priorities. From there, ICG can recommend an assessment, project plan, managed services, or a phased path forward.

ICG's onboarding process is designed to be thorough, organized, and low disruption. We establish a stronger IT foundation upfront so the environment is better documented, better secured, more standardized, and easier to support long term.

That depends on the client's needs. Some engagements begin with a single assessment or project, while others evolve into long-term managed IT and cybersecurity partnerships.

Yes. ICG has experience supporting multi-location and international environments, including organizations with complex infrastructure, distributed users, and cloud-based operations.

AI Enablement Services help businesses adopt AI safely and practically by identifying useful business use cases, creating usage policies, preparing systems and data, training employees, and building AI into daily workflows.

Yes. ICG’s AI Enablement Services are tool agnostic. We help businesses evaluate and adopt AI across multiple tools and platforms, including Microsoft Copilot, ChatGPT, meeting assistants, workflow automation tools, reporting platforms, and AI features built into everyday business applications.

No. Microsoft Copilot may be part of an organization’s AI strategy, but it is not the only AI tool businesses may use. ICG helps businesses take a broader approach to AI adoption while also helping prepare Microsoft 365 when Copilot is part of the plan.

AI can help SMBs reduce repetitive work, summarize meetings, draft emails, improve reporting, support documentation, assist with customer communication, streamline administrative tasks, and make internal knowledge easier to find.

ICG can help evaluate AI tools such as Microsoft Copilot, ChatGPT, AI meeting assistants, workflow automation platforms, reporting and analytics tools, customer service tools, documentation tools, and AI features within existing business applications.

An AI usage policy helps employees understand which tools are approved, what information can and cannot be entered into AI platforms, when AI output must be reviewed, and how to use AI responsibly. This reduces confusion, risk, and inconsistent use across the organization.

Businesses should define approved tools, set clear rules for sensitive data, review permissions, train employees, and monitor how AI is being used. ICG helps create practical guardrails that allow employees to use AI while reducing unnecessary security and data exposure risks.

An AI readiness review evaluates where AI can create value, which tools are currently being used, what risks may exist, whether policies are in place, and whether systems such as Microsoft 365 are properly configured for broader AI adoption.

For businesses using Microsoft Copilot or AI inside Microsoft 365, permissions, Teams, SharePoint, OneDrive, identity, security settings, and data access should be reviewed before broader adoption. AI can surface information quickly, so the environment needs to be properly organized and secured.

Yes. ICG provides practical employee AI training focused on real-world business use cases such as meetings, email, documentation, reporting, sales, marketing, customer service, HR, finance, operations, and internal knowledge management.

Yes. ICG helps identify practical AI use cases by reviewing business workflows, repetitive tasks, team pain points, and opportunities to save time. The focus is on practical business impact rather than AI experimentation for its own sake.

The best starting point is an AI strategy or readiness discussion. ICG can help assess where your business is today, identify opportunities to earn back time, review risks, and build a practical AI adoption roadmap.

Some of the biggest risks include phishing, ransomware, identity-based attacks, cloud misconfigurations, unauthorized access, weak security controls, and poor visibility into user activity and system changes.

IT support focuses on keeping systems and users productive, while cybersecurity focuses on protecting systems, identities, and data from threats. In practice, businesses need both working together to stay secure and efficient.

A company may be at elevated risk if it has not completed a recent security assessment, lacks MFA or strong access controls, has outdated systems, has limited monitoring, or is unsure whether key protections are consistently in place.

The organization should act quickly to contain the issue, investigate the scope, protect critical systems, remediate vulnerabilities, and strengthen controls to reduce the chance of recurrence. A structured response is essential to limiting damage and restoring trust.