48 years. 4,500 users.
One promise: IT you don’t have to think about.
Named North America-based engineers, 15-minute average response, and a proven framework that keeps every device, user, and network in shape.
What’s at stake
Unplanned downtime that halts revenue
Tickets stuck in call-center queues
Device sprawl without centralized control
Compliance gaps that invite breaches
Unplanned downtime that halts revenue
Tickets stuck in call-center queues
Tickets stuck in call-center queues
Compliance gaps that invite breaches
Unplanned downtime that halts revenue
Tickets stuck in call-center queues
Device sprawl without centralized control
Device sprawl without centralized control
A provider that cannot scale as you grow
Compliance gaps that invite breaches
Tickets stuck in call-center queues
Unplanned downtime that halts revenue
A provider that cannot scale as you grow
Compliance gaps that invite breaches
Tickets stuck in call-center queues
Unplanned downtime that halts revenue
A provider that cannot scale as you grow
Compliance gaps that invite breaches
Tickets stuck in call-center queues
Unplanned downtime that halts revenue
Solution
The ICG IT lifecycle (SSM™)
Stabilize · Standardize · Modernize · Optimize
01
Stabilize
Document, deploy tools, verify backups; reduce noise fast
02
Standardize
MFA, patching, email protection, backup baselines across users/devices
03
Modernize
~30-day Azure server & data migration with Azure Virtual Desktop
04
Optimize
24/7 monitoring, monthly health summaries, quarterly roadmap reviews
What you get
01
Remote end-user and VDI support
Fast troubleshooting that keeps staff moving
02
24x7 endpoint and web monitoring
Threats blocked before they spread
03
Admin password management
Vaulting, rotation, audit-ready logs
04
Endpoint detection with SOC
Immediate isolation for suspected ransomware
05
Email protection and backup
Continuity portal and Microsoft 365 backups
06
Automated patching
Weekly updates with compliance reporting
Why ICG
Challenge
Slow, anonymous help desk
Reactive support
Weak ransomware defense
Scaling limits
Billing surprises
Other MSPs
Tier-1 queues, long holds
One-off fixes
Cleanup after attacks
Caps near 50 users
Per-ticket add-ons
ICG advantage
Named engineers, 15-minute average response
Proactive SSM™ framework with continual optimization
EDR plus 24x7 SOC containment
Azure in 60 days, scale without hardware constraints
Flat-fee cloud with transparent monthly services
From AS/400 to Modern Cloud Operations
The organization:
Conchita Foods, Inc
After moving to ICG, Conchita Foods modernized its IT footprint and adopted ICG’s Stabilize–Standardize–Modernize (SSM)™ framework for greater stability, security, and peace of mind.
The result:
Legacy→Azure · Proactive support · Standardized & Secure
“We have been clients of ICG since 1994—probably one of our smartest business decisions. Excellent customer service, offering proactive IT solutions and prompt help. Courteous people who really do look after their client's best interests. We started with an AS/400-based system, and migrated to an Azure-based solution that was as seamless as could be expected.”
Managed IT One-Pager
Quick overview for exec briefings and budget reviews.
We're here to bring stability, security, and strategic IT vision to your business. Most clients stay with us 10+ years let's see why.
"ICG gave us confidence and clarity during a time of chaos. We've never looked back."
- Legal Firm, Miami
Ready to stop firefighting and start growing?
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