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The Business Case for Remote Desktops


In our previous post, we discussed how remote desktops, specifically Microsoft Remote Desktop Services (RDS), provide users with anytime, anywhere access to their desktop environment on virtually any mobile device or desktop computer. RDS is widely viewed as a simpler, more cost-effective alternative to virtual desktop infrastructure, the most common approach to desktop virtualization.


Although RDS has been available for more than a decade, recent improvements in functionality, performance and scalability have sparked a renewed interest in the solution. Organizations can deploy Microsoft RDS in-house or access RDS through a hosted solution.

In a traditional PC environment, each PC must be individually managed. RDS simplifies management by centralizing desktop configurations and maintenance. For example, if you want to upgrade software or deploy a new application on your organization’s 50 desktops, you only have to do it once, not 50 times. Security software and patches can be deployed quickly to minimize the risk of a breach when a new threat or vulnerability is identified.

With Microsoft RDS, remote desktops are accessed through thin clients, which can be deployed more quickly. Thin clients have a longer lifecycle and are less expensive to purchase and maintain than desktop PCs. RDS can allow for a mixed environment with Windows desktops and Macs, for example, so users aren’t limited to a single operating system. Users can access remote desktops on smartphones, including iPhones, Android devices and Windows Phones, while enjoying a consistent desktop experience when working remotely. Because so many of these devices are employee-owned and wireless, power consumption is reduced.

Organizations can take advantage of all of these benefits with an in-house or hosted RDS solution. However, a hosted solution reduces total cost of ownership in a number of ways. It removes the capital expense of building an in-house infrastructure, as well as the operational cost of managing and maintaining that infrastructure. Organizations benefit from a more predictable, pay-as-you-go cost structure that allows for services to be quickly added or removed as needed. Hosted remote desktops can also be deployed more quickly to accelerate time to value.

With hosted Microsoft RDS, your service provider monitors your remote desktop infrastructure around the clock to maintain security and high performance levels. The provider also provides redundancy, along with well-planned and tested business continuity and disaster recovery processes. Meanwhile, your in-house IT department can devote more time and resources to strategic initiatives that deliver real business value and less time to day-to-day maintenance tasks. While an on-premises RDS solution makes it possible to retain full control over your remote desktop infrastructure, a hosted solution can dramatically reduce costs and simplify management.

ICG takes the time to truly understand your business processes and goals so we can recommend an on-premises or hosted remote desktop solution that moves your business forward. Contact us to learn more about how remote desktops can help you operate more efficiently and boost productivity.