One of the core drivers behind the emergence of cloud-based services for small-to-midsize businesses (SMBs) is flexibility. Having the flexibility to access applications, data and infrastructure anytime, from anywhere, leads to faster decision-making, improved customer service and responsiveness, greater productivity, more collaboration and more innovation.
In fact, a recent study found that 91 percent of organizations using the cloud have at least one employee working remotely. Nearly one in five companies say the majority of their workforce works remotely.
SMBs are increasingly turning to an Infrastructure-as-a-Service model in which applications, hardware, software, storage and other tools and services are hosted by a third-party service provider and accessed on virtually any Internet-connected device. These resources can be scaled on demand and shift the financial burden of IT procurement, management and maintenance to the provider.
Of course, another big reason for the popularity of the cloud is the popularity of smartphones and tablets. Mobility and the cloud are speeding forward side by side as employees demand the highest levels of performance and reliability when accessing the corporate network from their favorite mobile devices. To meet this demand, organizations are making investments in mobile-friendly infrastructure and ensuring that devices, applications and data are running in the cloud.
The cloud fills a very basic need for the mobile workforce – the ability to remotely access files and applications. Documents can be reviewed, edited, stored and sent from any device. Manager approvals no longer require a trip back to the office.
Unified communications and collaboration tools allow employees to use a variety of channels to seamlessly communicate with colleagues and customers. Videoconferencing no longer requires high-tech conference rooms and complex planning. All an employee needs is a smartphone or tablet and login information.
The key advantage of the cloud – anytime, anywhere access to network resources – also creates a downside. Organizations that rely upon the cloud to support mobility are also relying upon mobile employees to establish and manage their own Internet connectivity. This can lead to service degradation, which prevents users from taking full advantage of a flexible working arrangement. The cost of access to cloud resources, if not monitored and controlled, can quickly wipe out any financial gains of cloud computing. Finally, security can be compromised by users who visit questionable websites, download malicious software, utilize unsecure networks, or fall prey to phishing scams.
Mobile policy management (MPM) can overcome these issues by establishing and automatically enforcing policies that provide greater control over how the cloud is used. Networks used to connect to the Internet are prioritized and selection is controlled by policy. This can significantly reduce support costs and optimize data usage while simplifying the user process for accessing cloud resources. From a security standpoint, MPM protects corporate data and applications by preventing the use of rogue networks that are often labeled as “free Wi-Fi.” It also allows users to roam between networks without security or compliance issues.
ICG’s IT-as-a-Service (ITaaS) solution is focused on making businesses more flexible and agile. It includes virtualized server infrastructure, hosted email, automated and managed backup, Microsoft Office licensing, remote desktops, and a comprehensive suite of security tools. Let ICG show you how our cloud services can help you take full advantage of mobility and flexible working.